How it works
How a message gets handled
You connect your WhatsApp Business number. You set what should happen next: answers, bookings, reminders, and when a person takes over.
AI can draft that from how you already work. You check it. Then those steps run. Anyone on the team can open the inbox and take over.
AI drafts it. You approve it. Then it runs.
Bookings, reminders, when a person should take over. Nothing goes live until you say so.
Watch hours and prices go out without someone typing
They ask if you are open. They get the hours. You can jump in.
- 1
They text you
Your WhatsApp number. The 24-hour window opens.
- 2
Your process answers
Hours, prices, or a person if that is the rule.
- 3
The answer is in the chat
You can take over anytime.
Two ways to get started
Start from a playbook, or have AI draft one from how you work.
Start from a playbook
A booking or reminder flow that already exists. Change what you need. Switch it on.
- Get going faster
- Bookings and reminders
- A person can take over
Build your own
Describe how you work. AI drafts it. You approve. Or lay the steps out yourself.
- AI writes the first version
- Nothing live until you say so
- Change it later
What Meta requires
Same rules for every WhatsApp provider. Meta bills message delivery. That is not in your Vermoss Flow subscription.
Templates and approval
Outside the 24-hour window, outbound messages need a template Meta has approved. Marketing templates were already billed per delivery.
24-hour window
A customer messages you, and a 24-hour window opens. Inside it you can reply in ordinary language, no template. From 1 October 2026 Meta bills each of those replies on your Meta invoice.
Message costs
Meta charges per delivered message on your Meta invoice. From 1 October 2026 that includes ordinary replies in the 24-hour window, and utility templates sent in that window. Vermoss Flow does not include those charges.
Your number, your account
Connect your WhatsApp Business number through Meta. Customers still talk to you, not to us.
New to WhatsApp Business?
You connect your WhatsApp Business number through Meta before Vermoss Flow can send. That is their requirement, not ours.
- Create or open your business at Meta Business Suite
- Add and verify your WhatsApp Business phone number in your Meta business settings
- Connect that number to Vermoss Flow from the dashboard, or ask your administrator to link your organization
What happens on your side
You see the thread
The chat lands in Vermoss Flow. You can see what they were offered and what got confirmed.
The diary gets checked first
No confirming a slot that is already taken. Reminder goes out after.
You can take over
Jump in anytime. Messy stuff still goes to a person.
The Vermoss Flow app is almost here.
Reply from your phone. Same chats as the desktop. We are finishing iOS and Android.
- Same chats on phone and desktop
- Alerts when something actually needs you
- Early access for waitlist signups
iOS & Android