Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy forms part of the Vermoss Terms of Service and applies to all subscriptions, once off purchases, ad hoc services, and other payments made to Vermoss for access to the Platform or related services.

By purchasing or using any Vermoss service, you acknowledge that you have read, understood, and agree to this Policy.

2. Billing and payments

Vermoss may offer recurring subscriptions, once off purchases, ad hoc services, implementation services, setup fees, or other paid features.

Recurring subscription fees are billed in advance according to the billing cycle selected at the time of purchase. Unless otherwise stated, subscriptions automatically renew at the end of each billing cycle until cancelled.

Once off purchases, setup fees, implementation services, and other ad hoc charges become payable when the order is confirmed or the service is provided, as applicable.

3. Cancelling a subscription

You may cancel your subscription at any time through your account settings or by contacting Vermoss support.

To avoid being charged for the next billing cycle, cancellation requests must be submitted at least 72 hours before your next scheduled renewal date.

Cancellation prevents future subscription renewals but does not entitle you to a refund for the current billing period. Unless otherwise stated during cancellation, you will continue to have access to your subscription until the end of the current paid billing period.

4. Cancelling ad hoc services

Orders for once off services, implementation work, setup services, consulting, custom development, or other ad hoc work may only be cancelled before work has commenced.

Where work has already begun, Vermoss may charge for work completed, time spent, resources allocated, or costs incurred before cancellation. Completed services cannot be cancelled once delivered.

5. Effect of cancellation

Cancelling your Vermoss subscription:

• Stops future subscription renewals.
• Ends access to Vermoss Platform features when your current billing period expires.
• Does not cancel or affect your WhatsApp Business Account or WhatsApp phone number.
• Does not affect your relationship with Meta Platforms, Inc.
• Does not stop Meta from billing your WhatsApp Business Account directly for messaging charges.
• You acknowledge that Vermoss provides software and related technology services only and does not control your independent business operations.

6. Refund policy

Unless required by applicable law, payments made to Vermoss are non refundable. This includes, without limitation:

• Subscription fees and partial billing periods.
• Unused subscription time.
• Once off purchases, setup fees, and implementation fees.
• Custom development or consulting services.
• Failure to use the Platform or accidental purchases.
• Changes to your business circumstances or dissatisfaction arising from reduced revenue.
• Cancellation after an ad hoc service has already commenced.

7. Exceptional refunds

Vermoss may, at its sole discretion, issue a full or partial refund in exceptional circumstances, including where:

• You were charged multiple times because of a technical billing error.
• An unauthorized duplicate payment occurred.
• A refund is required by applicable law.
• Any discretionary refund does not create an obligation for Vermoss to provide future refunds under similar circumstances.

8. Failed or disputed payments

If a payment is declined, reversed, or charged back, Vermoss may suspend or restrict access to the Platform. Outstanding amounts remain payable.

Submitting a chargeback without first contacting Vermoss to resolve a billing issue may result in immediate suspension or termination of your account.

9. No refunds for third party charges

Meta Platforms, Inc. bills your WhatsApp Business Account directly for messaging and conversation charges. Vermoss does not collect, control, or refund Meta charges. Questions regarding Meta billing must be directed to Meta or your WhatsApp Business provider.

10. Promotional offers

Free trials, promotional pricing, and discounts are subject to their stated terms. Unless expressly stated otherwise, promotional purchases remain subject to this Refund and Cancellation Policy.

11. Changes to this Policy

Vermoss may update this Refund and Cancellation Policy from time to time. Continued use of the Platform after the effective date constitutes acceptance of the updated Policy.

12. Governing law

This Policy is governed by the laws of the Republic of South Africa, without regard to conflict of law principles.

13. Contact

For support or legal inquiries, use the contact form on this website.