Dental
How dental practices should automate WhatsApp
Patients message at lunch breaks and after work when your reception desk is closed. By morning they have booked elsewhere.
Fill hygiene slots after hours and cut no-shows with automated reminders tied to each patient thread.
How this works at your scale
Solo or owner led
Single-chair or owner-dentist practice where you handle reception gaps yourself.
Small team
Practice with several dentists and hygienists sharing one WhatsApp line.
Multi site or larger
Dental group with multiple branches. Location branching and provider calendars stop patients booking the wrong site while central teams see.
Problems dental practices face on WhatsApp
- Hygiene slots empty because after-hours enquiries go unanswered
- Reception spends mornings playing phone tag for confirmations
- Patients message the wrong location in multi-chair practices
- New patient intake details retyped from WhatsApp into the system
- Recall reminders sent as one-way SMS with no easy reply
- Emergency toothache messages mixed with routine booking requests
Automation on Vermoss Flow
Default inbound flow offers book, reschedule, or ask a question. Booking shows services (hygiene, check-up, emergency consult) with correct durations per provider. Multi-staff picker routes to the right calendar.
- After-hours booking against live provider calendars
- Service menu: hygiene, check-up, whitening consult, emergency
- Multi-staff picker for practices with several dentists and hygienists
- Automated 24h and 2h appointment reminders
- New patient data capture (name, medical aid, reason for visit) saved on their profile in Vermoss
- Toothache branch for same-day urgent slots or nurse callback
Dental appointment flow
Patients book hygiene and consult slots, pick a provider where needed, and receive prep instructions before the visit.
- Patient texts: "Need a cleaning slot next week."
- Flow shows services and available hygienist slots.
- Patient selects time; flow asks for name and medical aid if new.
- Confirmation includes address, parking, and what to bring.
- Reminder arrives day before with easy reschedule option via run-flow menu.
How to tune it
Match services and providers to how your practice actually runs.
Set hygiene at 45 minutes and emergency consults at 20 minutes.
Block lunch and sterilization buffers on each provider calendar.
Add prep attachment (medical aid form PDF) for first-time patients.
Sync Google Calendar so personal blocks show as unavailable.
Route emergency branch to on-call dentist inbox view, not general reception.
Run this on your dental practice WhatsApp
We help you import the flow, connect your number, and tune it for how you work.