How dog walking businesses should automate WhatsApp

• Solo or owner led

  Solo walker with fifteen regulars. Recurring rebook and access notes without stopping mid-route.

• Small team

  Team of walkers covering suburbs. Customer details show which walker knows the dog.

• Multi site or larger

  City-wide walking company with zone-based routes. Postcode branch assigns the right route calendar.

• —Same clients rebooking manually every week
• —Gate codes sent as voice notes walkers cannot find
• —Reactive dog warnings not visible to cover walkers
• —One-off meet-and-greet mixed with urgent cover requests
• —Holiday pause and restart dates forgotten
• —Group walk vs solo walk not clarified upfront

Run-flow menu: rebook regular walk, book meet and greet, or report an issue. Rebook path reads preferred day from customer details and offers next route slot. Meet-and-greet books assessment visit. Access code, alarm, and dog behaviour notes saved in customer details on first booking.

• Rebook menu for existing clients with saved address
• Meet-and-greet booking for new dog assessments
• Gate code and key location in customer details
• Group vs solo walk branch with size limits
• Scheduled reminder morning of walk with walker name
• Your team replies in the inbox for reactive dog cover requests

Capture the details walkers actually need at the gate.

1. 1.

   Note reactive-to-dogs flag in customer details for route planning.

2. 2.

   Set group walk capacity per slot in calendar settings.

3. 3.

   Add holiday pause keyword that your team handles in the inbox.

4. 4.

   Attach terms PDF on first meet-and-greet confirm.

5. 5.

   Preferred walker name in customer details for nervous dogs.