Electrical
How electricians should automate WhatsApp
Electrical enquiries split into two speeds: no power tonight, and can you quote a rewire next month. Treating both the same means emergencies wait in a queue while quote hunters get an over-urgent response.
Separate power-outage emergencies from quote requests and book inspections without phone tag.
How this works at your scale
Solo or owner led
You handle call-outs and quotes yourself. Urgent outage messages reach you immediately while inspection and install requests book into your.
Small team
A few electricians share dispatch with an on-call electrician for after hours.
Multi site or larger
Domestic and commercial teams work across regions with different rates and response rules.
Problems electricians face on WhatsApp
- Power-loss messages buried under routine quote requests
- After-hours sparky calls answered hours later
- COC and inspection bookings done by phone tag
- Customers asking for ETA when you are on another site
- Quote follow-up forgotten between jobs
- No record of what was discussed on WhatsApp
Automation on Vermoss Flow
A single inbound flow qualifies every message. Outage and safety keywords open an urgent branch with address capture and your team replies in the inbox. Quote and inspection requests collect job scope, then offer calendar slots.
- Keyword branch for outage, tripping, burning smell, and no power
- Urgent path: location and an ask for a photo on the thread, then inbox for on-call electrician
- Inspection and install booking with service-specific durations
- ETA template your team sends when they update the customer on the thread
- 48-hour quote follow-up for threads with pending status
- Post-job review request after COC issued
Electrical triage & booking flow
Qualifies electrical jobs by urgency, captures site details for emergencies, and books non-urgent inspections or installs from your live calendar.
- Homeowner messages: "Power is out in half the house."
- Flow detects urgency, asks for address and whether neighbours have power.
- Urgent jobs hand off to your inbox with all details pre-filled.
- Non-urgent path asks job type (quote, inspection, install) and preferred dates.
- Customer picks a slot, receives confirmation and prep checklist (clear access to DB board).
How to tune it
Tune branches and calendar rules for domestic vs commercial work.
Add commercial keyword branch if you serve sites that need after-hours call-out fees quoted upfront.
Set inspection slot length separately from full-day install blocks.
Store COC number in customer details for easy lookup when customers message months later.
Link quote PDFs via attachment step from your org media library.
Enable restart keyword "MENU" so repeat customers jump back to job type selection.
Run this on your electrician WhatsApp
We help you import the flow, connect your number, and tune it for how you work.