Florist
How florists should automate WhatsApp
Saturday mornings bring "need 24 roses by 2pm" and "wedding flowers for next month, what do you need from us?" at the same time. Your designers are on the bench and cannot answer every thread.
Capture wedding and event order details, answer same-day delivery questions, and keep delivery windows clear without phone tag.
How this works at your scale
Solo or owner led
Owner-florist running the shop and doing deliveries. Order intake and same-day FAQ menus capture details while you are arranging on the.
Small team
Shop with designers and a delivery driver. Wedding intake and event order tracking in customer details keep the team aligned without.
Multi site or larger
Florist group with multiple shops and event contracts. Per-order threads, delivery slot notes, and scheduled reminders scale across wedding.
Problems florists face on WhatsApp
- Same-day delivery cut-off questions interrupt design work
- Wedding enquiries missing date, venue, and colour brief
- Delivery address and recipient phone retyped from voice notes
- Event orders mixed with walk-in bouquet requests in one inbox
- Quote follow-up forgotten when Saturday rush hits
- Substitution approvals for out-of-stock stems handled ad hoc
Automation on Vermoss Flow
Default menu offers same-day order, wedding or event quote, and track my delivery. Same-day branch checks cut-off time from FAQ, collects bouquet type, delivery address, and recipient phone in customer details.
- Same-day FAQ menu: cut-off times, delivery zones, substitution policy
- Wedding intake: date, venue, colours, budget saved in customer details
- Event order branch for corporate and party arrangements with delivery slot
- Delivery status lookup from customer details on order reference
- Substitution approval branch when stem unavailable, your team confirms in inbox
- Day-before event reminder for final setup time and venue access
Florist order & delivery flow
Captures wedding and event details, handles same-day enquiries, and returns delivery status from customer details.
- Customer texts: "Need centrepieces for 14 June wedding, blush and white."
- Flow asks venue, guest count, and delivery or collection preference.
- Details saved in customer details; your team sends quote on the thread.
- Same-day customer selects bouquet type and delivery suburb.
- Cut-off check returns yes with earliest slot or suggests next-day collection.
How to tune it
Keep delivery status and quote amounts in customer details current as orders progress.
Set same-day cut-off times per weekday and Saturday in FAQ branch.
Attach mood board examples PDF on wedding confirmation.
Save delivery driver ETA in customer details when dispatch leaves shop.
Tag corporate accounts in customer details for repeat event pricing.
Schedule day-before reminder only on threads where event date is saved.
Run this on your florist WhatsApp
We help you import the flow, connect your number, and tune it for how you work.