General Practitioner
How GP practices should automate WhatsApp
Patients phone during lunch, sit on hold after hours, and give up. Missed calls mean missed appointments and lost revenue for your practice. Vermoss Flow asks what the patient needs help with, which doctor they prefer, and shows available slots from your live calendar. The patient picks a time, confirms, and receives a reminder with prep notes. Your reception handles urgent cases in the inbox while routine bookings happen on autopilot.
Patients book consultations after hours, pick their doctor, and get automated reminders that cut no-shows.
How this works at your scale
Solo or owner led
Single GP practice where you or a part-time receptionist handles bookings. After-hours self-booking fills gaps without hiring night cover.
Small team
Practice with several doctors and a shared reception line. Multi-staff picker routes patients to the right doctor calendar with correct consult durations.
Multi site or larger
GP group with multiple branches. Location branching stops patients booking at the wrong site while central admin sees all enquiries in one inbox.
Problems GP practices face on WhatsApp
- Patients phone during lunch and cannot get through
- After-hours booking requests go unanswered until morning
- Reception spends half the day on hold confirmations and rescheduling
- Urgent symptoms mixed with routine check-up requests
- New patient intake details typed twice from WhatsApp into the system
- No-shows because reminder calls were missed
Automation on Vermoss Flow
Inbound flow asks reason for visit, preferred doctor, and urgency. Routine consultations book against live provider calendars with correct durations. Urgent symptom keywords route to reception inbox for same-day triage. New patients complete a short intake before the calendar opens. Reminders at 24 hours and 2 hours with easy reschedule via run-flow menu.
- Reason for visit intake: check-up, follow-up, sick visit, referral
- Doctor picker filtered by availability and consult type
- After-hours self-booking against live provider calendars
- Urgent symptom branch: chest pain, breathing difficulty routes to reception inbox
- New patient data capture: name, medical aid, date of birth saved on profile
- Automated 24h and 2h appointment reminders with reschedule option
GP consultation booking flow
Patients pick their reason for visit, choose a doctor, and confirm a slot with prep notes sent automatically.
- Patient texts: "I'd like to book a consultation."
- Flow asks what they need help with and how long the issue has been present.
- Patient selects preferred doctor from available list.
- Available slots shown; patient picks a time and confirms.
- Reminder arrives day before with address, parking, and what to bring.
How to tune it
Match consult types and provider schedules to how your practice actually runs.
Set standard consult at 15 minutes and extended consult at 30 minutes.
Block lunch and admin buffers on each doctor calendar.
Add new patient intake form PDF attachment for first-time visitors.
Route urgent keywords to on-call doctor inbox view, not general reception.
Store medical aid number and chronic conditions in customer details for repeat visits.
Results
Case study coming soon
No-show reduction and after-hours booking conversion from a GP practice on Vermoss Flow. Coming soon.
Time and money saved
Estimate consult slots recovered from automated reminders and after-hours self-booking.
Run this on your GP practice WhatsApp
We help you import the flow, connect your number, and tune it for how you work.