Insurance Broker
How insurance brokers should automate WhatsApp
Clients message "need car insurance quote" followed by licence photos sent days apart. Renewal season brings hundreds of "did you get my documents?" threads. Vermoss Flow sends a structured document checklist per policy type, tracks what each client has submitted in customer details, and schedules renewal reminders before expiry. Your brokers open threads with complete files instead of chasing missing ID copies.
Collect quote documents through structured flows and send renewal reminders before policies lapse.
How this works at your scale
Solo or owner led
Independent broker handling quotes and renewals yourself. Document intake flows and renewal reminders run while you are with walk-in clients.
Small team
Brokerage with advisers and admin support. Per-policy document tracking and renewal sequences reduce email chase during peak season.
Multi site or larger
Regional brokerage with motor, home, and commercial lines. Policy-type branching, adviser assignment, and lapse prevention reminders scale across your book.
Problems insurance brokers face on WhatsApp
- Quote documents requested individually with no tracking per client
- Clients send partial document sets across multiple days
- Renewal reminders sent manually from spreadsheet exports
- Policy type unclear when client sends generic "need insurance" message
- Claims notice messages buried under routine quote enquiries
- Premium payment queries answered without policy context
Automation on Vermoss Flow
Default flow offers new quote, renew policy, and ask about existing cover. Quote branch asks policy type: motor, home, business. Each branch sends document checklist with per-item tracking in customer details. Renewal branch reads expiry date from customer details and confirms details still correct. Scheduled reminders at 60, 30, and 14 days before expiry. Claims keyword routes to claims adviser inbox with policy number capture.
- Policy type branch: motor, home, business with tailored document checklist
- Document tracking per item in customer details as client confirms submission
- Renewal reminder sequence before policy expiry date
- Premium and payment FAQ with your team takeover for disputed amounts
- Claims notice branch routes to claims adviser inbox
- Quote status saved in customer details for broker follow-up scheduling
Insurance quote & renewal flow
Collects quote documents by policy type and sends renewal reminders before policies lapse.
- Client texts: "Need to renew car insurance, expires end of month."
- Flow confirms policy number and checks expiry in customer details.
- Renewal checklist sent: licence, claims history, vehicle photos.
- Client confirms each item; customer details update as received.
- When complete, your team sends revised quote on the thread.
How to tune it
Keep expiry dates and quote status in customer details current from your policy admin system.
Branch checklists for comprehensive vs third-party motor cover.
Save assigned adviser in customer details for consistent thread ownership.
Attach policy wording summary PDF on renewal confirmation.
Set renewal reminder dates from firm-wide lapse prevention calendar.
Route commercial fleet enquiries to specialist adviser via policy type branch.
Results
Case study coming soon
Renewal retention and document chase hours saved from broker WhatsApp automation. Coming soon.
Time and money saved
Model admin hours recovered from structured quote document collection.
Run this on your insurance broker WhatsApp
We help you import the flow, connect your number, and tune it for how you work.