Locksmith
How locksmiths should automate WhatsApp
A lockout at midnight is worth ten times a quote for new handles next Tuesday, but both arrive on the same WhatsApp number. Vermoss Flow separates panic from planning: lockouts collect location and hand off to your on-call line in under a minute, while security upgrades and.
Capture lockout location instantly and quote non-urgent security upgrades without losing the panic calls.
How this works at your scale
Solo or owner led
You take lockouts and daytime jobs yourself. Lockout flows collect location and door type before you reply, so you dispatch faster and.
Small team
Two or three locksmiths rotate on-call nights. Urgent lockouts hand off to whoever is available while rekeys and security surveys book into.
Multi site or larger
Coverage spans multiple towns with different night-call zones. Branching by area and job type routes lockouts to the nearest tech and keeps.
Problems locksmiths face on WhatsApp
- Lockout messages waiting behind slow quote conversations
- Customers texting address in three separate messages while standing outside
- No way to send ETA without stopping mid-job
- Commercial rekey jobs booked without scope details
- After-hours pricing explained repeatedly
- No follow-up on security assessments that went quiet
Automation on Vermoss Flow
Inbound flow opens with lockout vs scheduled work. Lockouts request location pin and door type, then your team replies in the inbox to dispatch the nearest available tech. Scheduled path books rekeys, safe openings, and access-control surveys.
- Lockout branch with location request and "locked out / keys inside" qualifier
- Your team sees map pin and customer phone on one screen in the inbox
- After-hours fee disclaimer before dispatch confirmation
- Daytime booking for rekeys, safe work, and access-control quotes
- ETA template your team sends on the thread when the tech is en route
- Quote follow-up 48 hours after security assessment
Locksmith emergency & booking flow
Fast lockout intake with location capture, plus a booking path for planned locksmith work.
- Customer messages: "Locked out of my flat, keys inside."
- Flow confirms lockout, requests location, asks door type (deadbolt, smart lock, commercial).
- Details route to your inbox; on-call tech replies with ETA from the shared thread.
- Non-urgent path offers rekey, safe, or security survey and shows daytime slots.
- Confirmation includes call-out fee and what ID to have ready.
How to tune it
Set coverage radius and pricing rules before you go live.
Decline or refer jobs outside your night-call coverage area automatically.
Add vehicle vs residential branch for different pricing tables.
Store key-bitting notes in customer details for repeat commercial clients.
Connect Google Calendar so safe-opening jobs get longer slot blocks.
Enable review requests only on completed paid jobs to keep ratings clean.
Run this on your locksmith WhatsApp
We help you import the flow, connect your number, and tune it for how you work.