Med Spa
How med spas should automate WhatsApp
Clients message at 10pm asking to book Botox or laser hair removal without disclosing pregnancy, blood thinners, or recent sun exposure. Front desk staff either skip screening to fill the calendar or spend mornings rescheduling unsafe appointments. Vermoss Flow runs a consultation gate before any cosmetic treatment booking: medical intake questions, contraindication branch that routes high-risk cases to clinician inbox, then treatment slots only for cleared clients. This is not a salon appointment flow. It is clinical triage before the calendar opens.
Run medical intake and contraindication checks before cosmetic treatment slots open on your calendar.
How this works at your scale
Solo or owner led
Nurse-led boutique med spa where the owner does consults. Intake and contraindication flows screen enquiries while you are with clients.
Small team
Med spa with nurses, aestheticians, and front desk. Treatment-specific intake branches and clinician routing in the inbox keep unsafe bookings off the calendar.
Multi site or larger
Med spa group with multiple locations and treatment menus. Per-site calendars, consent tracking, and follow-up sequences scheduled per conversation.
Problems med spas face on WhatsApp
- Cosmetic treatments booked without pregnancy or medication screening
- Contraindicated clients arrive for laser after tanning holiday
- Consultation slots mixed with treatment slots on same calendar
- Aftercare instructions sent too late or not at all
- Deposit policy not explained before high-value treatment confirm
- Clinician time wasted on enquiries that fail basic intake
Automation on Vermoss Flow
Inbound flow asks treatment interest, then runs medical intake: pregnancy status, medications, recent procedures, sun exposure. Contraindication branch flags high-risk answers and routes to clinician inbox for review before booking unlocks. Cleared clients book treatment slots with correct duration per procedure. Customer details store intake responses, consent status, and last treatment date. Confirmation includes pre-treatment prep and deposit policy. 24-hour reminder with what to avoid before injectables or laser.
- Treatment menu: injectables, laser, skin peel, body contouring with intake per type
- Medical intake branch: pregnancy, medications, allergies, recent procedures
- Contraindication flag routes to clinician inbox before calendar access
- Treatment booking unlocked only when clinician marks intake cleared in customer details
- Consent and deposit policy message on treatment confirmation
- Pre-treatment prep instructions sent automatically per procedure type
Med spa intake & treatment flow
Clients complete medical screening and contraindication checks before booking cosmetic treatment slots.
- Client texts: "Book lip filler next Saturday."
- Flow asks pregnancy status, blood thinners, and recent dental work.
- High-risk answer routes to clinician review branch; booking paused.
- Cleared client sees filler slots with correct duration on nurse calendar.
- Confirmation includes deposit policy, arrival time, and 48-hour prep instructions.
How to tune it
Have your medical director review intake questions before publishing.
Branch intake questions per treatment: laser vs injectables vs peels.
Gate calendar behind intake cleared flag set only by clinician in customer details.
Store consent PDF receipt in customer details on first treatment.
Send follow-up check-in 48 hours post injectables via scheduled template.
Block rebooking laser until minimum interval from last treatment date in customer details.
Results
Case study coming soon
Unsafe booking reduction and clinician time saved from upfront medical intake. Coming soon.
Time and money saved
Estimate reschedules avoided when contraindications are caught before treatment day.
Run this on your med spa WhatsApp
We help you import the flow, connect your number, and tune it for how you work.