Panel Beater
How panel beaters should automate WhatsApp
After an accident, customers message photos of damage and "does my insurance cover this?" while estimators are on the floor. Front desk retypes claim numbers, chases assessor reports, and fields the same "is my car ready?" question ten times a day. Vermoss Flow runs insurance claim intake with photos and policy details stored in customer details, books assessment slots, and lets your team send repair status templates as the job moves. Customers get updates on their thread instead of jamming your phone line.
Capture insurance claim details upfront and send repair status updates so customers stop calling for progress checks.
How this works at your scale
Solo or owner led
Small body shop where the owner estimates and manages jobs. Claim intake and status templates answer progress questions while you work the panel.
Small team
Shop with estimators, painters, and front desk. Job status in customer details drives template sends so advisors update once and customers stay informed.
Multi site or larger
Multi-bay or insurer-approved network. Claim reference tracking, assessor coordination, and status updates scale across your repair queue.
Problems panel beaters face on WhatsApp
- Insurance claim details collected across scattered photos and voice notes
- Assessor appointment booked without policy or claim number on file
- Customers call daily for repair progress updates
- Rental car questions mixed with legitimate claim intake
- Quote approval waiting because customer did not see estimate message
- Ready-for-collection calls interrupt spray booth work
Automation on Vermoss Flow
Claim intake flow captures insurer name, policy number, claim reference, accident date, and damage photos in customer details. Assessment booking branch shows estimator slots. Job status tracked in customer details: received, assessing, awaiting approval, in repair, paint, ready. Your team sends status templates on the thread when status updates. Quote approval yes or no branch with your team in the inbox for disputes. Collection reminder when status moves to ready.
- Insurance claim intake with photo upload and policy details in customer details
- Assessment slot booking on estimator calendar
- Repair status templates: assessing, awaiting your approval, in repair, paint, ready for collection
- Quote approval yes or no branch with your team in the inbox if questions
- Assessor visit reminder with claim reference on thread
- Ready-for-collection message when job status updated to ready
Insurance claim and repair status flow
Customers submit claim details and photos, book assessment, and receive progress updates as repair moves.
- Customer texts after accident: "Need quote for rear bumper, have insurance."
- Flow asks insurer, claim number, and requests damage photos.
- Details saved in customer details; assessment slot offered.
- When estimate ready, your team sends approval message on the thread.
- Status templates sent as job moves through repair stages until ready.
How to tune it
Train estimators to update job status in customer details as the single source of truth.
Add approved insurer list branch to route known insurers faster.
Attach rental car policy PDF on assessment confirm if you offer courtesy cars.
Block paint booth weeks on calendar for realistic completion dates.
Your team sends parts-on-order template on the thread when status changes.
Store assessor report received date in customer details for SLA tracking.
Results
Case study coming soon
Front desk call reduction and claim intake completion rate. Coming soon.
Time and money saved
Estimate advisor hours saved from automated repair status updates alone.
Run this on your panel beater WhatsApp
We help you import the flow, connect your number, and tune it for how you work.