Pet Boarding
How pet boarding facilities should automate WhatsApp
Holiday rush brings twenty variations of "can you take Bella from the 24th?" with diet, meds, and pickup person buried in follow-ups. Vermoss Flow checks kennel availability, collects intake details once in customer details, and sends pre-stay reminders with what to pack.
Boarding enquiries capture dates, diet, and meds upfront. Your team sees a complete profile before the drop-off.
How this works at your scale
Solo or owner led
Home boarder with limited places. Availability and intake run while you are on a walk with current guests.
Small team
Kennel with day staff and night cover. Structured intake lands complete before any key handover.
Multi site or larger
Multiple kennel sites or lodge plus daycare. Location branch and capacity rules per site.
Problems pet boarding facilities face on WhatsApp
- Incomplete intake when owner drops off in a rush
- Medication instructions buried in chat history
- Double booking peak holiday weekends
- Pickup authorisation not captured in writing
- Vaccination proof chased on arrival day
- Daycare vs overnight stay confused in one thread
Automation on Vermoss Flow
Booking flow asks check-in and check-out dates, dog or cat, diet, medication schedule, and emergency vet contact. Capacity check against kennel calendar. Vaccination attestation captured in flow. Pre-stay reminder 48 hours before with packing list. Your team reviews special needs cases in the inbox before confirming unusual requests.
- Date range booking with kennel capacity check
- Intake: diet, meds, behaviour, authorised pickup persons
- Dog vs cat branch with species-specific questions
- Vaccination confirmation captured in customer details
- Pre-stay reminder with drop-off window and packing list
- Daycare add-on branch for single day stays
Pet boarding intake and booking flow
Holiday enquiry becomes dated booking with full pet intake on the thread.
- Owner texts asking about Christmas boarding for two dogs.
- Flow asks dates, species, and whether they have boarded before.
- Medication and diet questions with emergency vet contact.
- Available kennel slot confirmed with deposit policy message.
- Pre-stay reminder scheduled with drop-off time and what to bring.
How to tune it
Set peak season minimum stay rules before publishing holiday dates.
Flag medication schedules for manual inbox review before confirm.
Store authorised pickup names in customer details.
Attach kennel contract PDF after booking confirmation.
Block bookings when vaccination attestation is no.
Route multi-dog households to linked profiles in customer details notes.
Results
Case study coming soon
Holiday intake completion and double-booking reduction from a boarding kennel on Vermoss Flow. Coming soon.
Time and money saved
Estimate admin hours saved when intake is complete before drop-off day.
Run this on your pet boarding facility WhatsApp
We help you import the flow, connect your number, and tune it for how you work.