Physiotherapy
How physiotherapy clinics should automate WhatsApp
Referrals often arrive with "I was told to book physio" and no context. Your admin team then plays email tag to find a slot.
Book assessment slots, send exercise-prep instructions, and nudge patients who miss follow-ups.
How this works at your scale
Solo or owner led
Solo physio or small room hire setup. Intake and booking flows capture referral details and send prep instructions while you are with.
Small team
Clinic with several therapists and shared admin. New vs returning patient branching books the right session length and assigns the right.
Multi site or larger
Physio group across multiple rooms or branches. Location and specialty routing keeps referrals on the correct calendar and discharge.
Problems physiotherapy clinics face on WhatsApp
- Referral patients unsure which appointment type to book
- Assessment vs follow-up duration mixed up on the calendar
- Prep instructions (clothing, scans) sent manually each time
- Patients no-show because reminders are easy to ignore
- Therapists interrupted mid-session to answer scheduling texts
- Discharge and review offers forgotten at end of treatment block
Automation on Vermoss Flow
Intake flow asks new vs returning, injury area, and referral source. First appointments book as longer assessment slots; returns book standard follow-ups. Customer details store diagnosis notes and sessions remaining.
- New patient vs returning branch with different slot lengths
- Injury area capture for therapist assignment
- Assessment booking with 45 to 60 minute calendar blocks
- Prep message: shorts, towel, bring scans if applicable
- Scheduled re-book nudge around session 3 of 6 when your team sets sessions remaining in customer.
- Review offer 14 days after discharge template
Physio intake & booking flow
Qualifies new and returning patients, books the correct session type, and sends preparation instructions automatically.
- Patient texts clinic number after GP referral.
- Flow asks new or returning, injury area, and preferred days.
- Assessment slots shown with therapist availability.
- Booking confirmed; prep instructions sent immediately.
- Day-before reminder includes parking and cancellation policy.
How to tune it
Align session types with how your therapists schedule.
Map sports vs neurological pathways to different therapists if specialised.
Attach home exercise PDF after first session via scheduled send.
Use propose-booking from dashboard when therapist wants a specific slot for a patient.
Store medical aid authorisation number in customer details for billing staff.
Install Medical clinic booking pack from marketplace as a starting point.
Run this on your physiotherapy clinic WhatsApp
We help you import the flow, connect your number, and tune it for how you work.