Property Management
How property managers should automate WhatsApp
Residential tenants and commercial building occupants message at midnight about leaks, lift faults, and broken access control. Property managers who treat every message as equal either burn out on emergencies or annoy occupants with slow replies to urgent issues.
Triage maintenance for residential tenants and commercial buildings by severity before routine requests queue up.
How this works at your scale
Solo or owner led
Independent manager with a small portfolio. Triage flows separate midnight leaks from routine requests so you dispatch contractors with.
Small team
Property office with coordinators and on-call contractors. Emergency branching and tenant verification reduce after-hours call volume.
Multi site or larger
Large portfolio across many buildings. Unit-linked contacts, contractor routing by building, and ticket references keep maintenance.
Problems property managers face on WhatsApp
- Emergency maintenance buried under routine requests
- Tenant unit numbers and lease details re-collected every time
- After-hours contractor dispatch delayed by missing information
- Neighbour dispute messages mixed with legitimate repairs
- Routine requests expected instant reply at 2am
- No audit trail of what was reported and when
Automation on Vermoss Flow
Tenant flow verifies unit number from customer profile, asks issue category. Emergency keywords (flood, no heat, break-in) route to contractor in the inbox with full context. Routine maintenance creates ticket reference in customer details and promises business-hours response.
- Tenant verification by unit number linked to customer profile
- Emergency branch: flood, fire, break-in, no heat routes to on-call contractor in the inbox
- Routine maintenance ticket with reference number and SLA message
- Ask for a photo on the maintenance path so your team can diagnose faster
- Business-hours auto-reply sets expectations for non-urgent overnight messages
- Contractor dispatch confirmation template when job assigned
Tenant maintenance triage flow
Separates emergencies from routine repairs and gives contractors everything they need before dispatch.
- Tenant texts: "Water pouring through bathroom ceiling."
- Flow confirms unit, asks them to send a photo and whether mains are off.
- Emergency branch routes to on-call contractor in the inbox with tenant details.
- Tenant receives ETA template when contractor assigned.
- Routine issues overnight get ticket number and morning response promise.
How to tune it
Pre-load tenant unit and lease contacts for verified buildings.
Import tenant unit numbers into customer profiles per building.
Map each building to preferred contractor for routing in the inbox.
Set emergency keyword list with legal review for break in situations.
Store ticket status in customer details for tenant self-serve status checks.
Weekly summary of open tickets for portfolio managers.
Run this on your property manager WhatsApp
We help you import the flow, connect your number, and tune it for how you work.