Restaurant
How restaurants should automate WhatsApp
Hosts spend service hours typing the same availability messages while guests wait for a reply and book on a competitor app. Vermoss Flow checks table slots across your venues, offers alternatives when tonight is full, and sends confirmation plus reminder so no-shows drop.
Answer "table for 6 tonight?" with real availability across venues, not ten manual replies.
How this works at your scale
Solo or owner led
Single-site restaurant where the owner handles WhatsApp between services. Table booking flows answer availability while you run the floor.
Small team
Restaurant with hosts and a small group of venues. Party size and venue picker books standard tables automatically and routes large parties.
Multi site or larger
Restaurant group with many branches. Per-venue calendars, dietary capture, and reminders scale without hosts copying availability by hand.
Problems restaurants face on WhatsApp
- Same availability question answered manually ten times per night
- Guests book wrong location in multi-venue groups
- Large parties need manual confirmation but small tables auto-book
- No-shows on Friday night without deposit or reminder
- Dietary requests lost between WhatsApp and the prep team
- Specials and events not promoted to past guests
Automation on Vermoss Flow
Booking flow asks party size, date, and preferred location. Slots pull from venue-specific calendars with table-turn durations. Parties over 6 branch to request callback in the inbox.
- Party size and venue picker for restaurant groups
- Real-time table slots with turn-time rules per venue
- Large-party branch: collect details, then inbox for host confirmation
- Dietary requirements saved in customer details for the prep team
- 4-hour reminder with easy cancel/reschedule
- Post-visit thank-you with link to book next occasion
Restaurant table booking flow
Guests check availability, pick a venue and time, and receive confirmation without host intervention for standard tables.
- Guest texts: "Table for 4 tonight at the waterfront branch?"
- Flow confirms party size, shows tonight's open slots at that venue.
- If full, offers alternate times or sister venue nearby.
- Guest confirms; dietary question optional.
- Reminder afternoon of booking with address and parking note.
How to tune it
Tune turn times and large-party rules per venue.
Set 90-minute turns on Fridays, 75 minutes on weekdays.
Route 8+ parties to events inbox, not standard table calendar.
Block service break windows from new bookings.
Attach seasonal menu PDF on confirmation for special events.
Track which venue converts best via booking channel analytics.
Run this on your restaurant WhatsApp
We help you import the flow, connect your number, and tune it for how you work.