Short-Term Rental
How Airbnb hosts should automate WhatsApp
Guests message "what is the WiFi password?" and "the geyser is not working" at check-in while you are hosting another property across town. Copy-pasting check-in instructions every arrival is exhausting. Vermoss Flow sends scheduled check-in info with door code, WiFi, and parking from customer details, runs an issue reporting menu that separates emergencies from minor requests, and routes urgent problems to your team in the inbox with photos. Returning guests use a run-flow menu for common stay questions without waiting for you.
Send guests check-in details automatically and triage property issues without you answering every stay message personally.
How this works at your scale
Solo or owner led
Host with one or two listings. Scheduled check-in messages and issue triage run while you are at your day job.
Small team
Co-host or small portfolio with a cleaner and handyman. Property linked in customer details routes issues to the right contractor inbox.
Multi site or larger
Portfolio of listings across cities. Per-property check-in templates, guest verification, and issue tracking scale without one overwhelmed inbox.
Problems short-term rental hosts face on WhatsApp
- Same check-in instructions retyped for every guest arrival
- WiFi and door code questions at midnight on check-in day
- Maintenance issues mixed with "where is the extra towels?" messages
- Emergency plumbing buried under routine guest questions
- Guest booking reference not linked to the right property
- Checkout instructions sent manually the morning guests leave
Automation on Vermoss Flow
Guest details stored in customer details with property name, check-in date, and door code. Scheduled check-in message sequence 24 hours and 2 hours before arrival with address, parking, WiFi, and house rules PDF. Run-flow menu during stay: Report an issue | House info | Extend stay enquiry. Issue branch asks category and photo. Emergency keywords route to on-call handyman in the inbox. Routine issues get ticket reference and business-hours response promise. Checkout reminder morning of departure with key return instructions.
- Scheduled check-in info sequence with door code and WiFi from customer details
- Guest issue menu: emergency, maintenance, amenity question
- Emergency branch routes flood, no hot water, lockout to on-call inbox with photos
- Routine issue ticket with reference number and response SLA message
- House info run-flow for WiFi, parking, and rubbish collection without host reply
- Checkout reminder with key return and review request template
Guest check-in and issue reporting flow
Guests receive check-in details on schedule and report issues through a triage menu during their stay.
- Booking confirmed; guest check-in date saved in customer details.
- 24 hours before arrival: check-in message with address, code, and WiFi.
- Guest texts during stay: "Shower has no hot water."
- Issue menu asks photo and whether it is urgent.
- Emergency routes to handyman inbox; guest receives ETA template when assigned.
How to tune it
Pre-load each property door code and WiFi in customer details templates per listing.
Link property name branch so multi-listing guests route correctly.
Attach house rules and local guide PDF on check-in message.
Set emergency keyword list for your market with contractor routing per property.
Add extend-stay branch that checks calendar availability before your team replies.
Store checkout date in customer details for automated reminder scheduling.
Results
Case study coming soon
Guest message volume reduction and issue response time for multi-listing hosts. Coming soon.
Time and money saved
Estimate host hours saved when check-in info and issue triage run automatically.
Run this on your short-term rental host WhatsApp
We help you import the flow, connect your number, and tune it for how you work.