Strata and Body Corporate
How body corporate managers should automate WhatsApp
Residents message about lift outages, leaking geysers, and visitor access in one WhatsApp number the trustee shared on a notice board. After-hours emergencies wait until the office opens. Vermoss Flow captures unit number, issue type, and photo, routes emergencies to on-call inbox, and lets your team update all affected residents on their threads when common property issues arise.
Resident maintenance requests capture unit number and photo. Your team routes contractors from the building inbox.
How this works at your scale
Solo or owner led
Managing agent with portfolio of small schemes. Request triage between site visits.
Small team
Scheme managers with admin support. Unit and issue type tagged on every thread.
Multi site or larger
Managing agent with dozens of schemes. Building picker on first message routes correctly.
Problems body corporate management companies face on WhatsApp
- Unit number missing from maintenance requests
- Emergency vs routine issues not triaged
- Contractor dispatch delayed waiting for photos
- Trustee copied manually on every resident message
- Access card queries mixed with burst pipe reports
- AGM notices not reaching owners who prefer WhatsApp
Automation on Vermoss Flow
Building picker then menu: maintenance request, access card, or general query. Maintenance path asks unit, issue type, and photo. Emergency branch alerts on-call inbox with building address auto note. Your team assigns contractor and sends update templates on resident thread. AGM reminder scheduled individually to owner threads where opted in.
- Building and unit number capture on first maintenance message
- Issue type menu: plumbing, electrical, common area, noise
- Emergency branch to on-call inbox with SLA note
- Photo prompt before contractor dispatch
- Status update templates sent by manager on thread
- Owner AGM reminder to opted-in contacts only
Body corporate maintenance request flow
Resident reports leak with unit number and photo routed to on-call when urgent.
- Resident texts geyser leak in unit 402.
- Flow confirms building name and asks photo.
- Emergency branch alerts on-call manager inbox.
- Plumber assigned update sent on resident thread.
- Resolution template when job signed off.
How to tune it
Maintain building list in flow branches when new schemes onboard.
Store owner vs tenant flag in customer details.
Attach contractor SLA PDF for trustee reference.
Route trustee-only queries to separate inbox tag.
Schedule monthly levy reminder only where governance allows.
Note parking bay number for access card requests.
Results
Case study coming soon
Emergency response time and resident update satisfaction from a managing agent on Vermoss Flow. Coming soon.
Time and money saved
Estimate after-hours callouts reduced when triage captures unit and photo first.
Run this on your body corporate management company WhatsApp
We help you import the flow, connect your number, and tune it for how you work.