Towing Service
How towing services should automate WhatsApp
Stranded drivers message from a highway shoulder with panic and patchy signal. Call centres ask the same location questions while trucks pass the exit. Vermoss Flow captures GPS-friendly location prompts, vehicle type, and breakdown reason, then alerts dispatch in the inbox so your team confirms truck assignment and ETA on the customer thread.
Breakdown location and vehicle type captured fast. Your dispatch team confirms ETA on the customer thread.
How this works at your scale
Solo or owner led
Owner-operator with one flatbed. Location intake and ETA updates while driving.
Small team
Dispatch desk plus several trucks. Job details on thread before truck rolls.
Multi site or larger
Regional towing with zone dispatch. Suburb branch routes to nearest available unit inbox.
Problems towing services face on WhatsApp
- Location described as near the blue sign not a pin
- Heavy vs light vehicle mismatch on dispatch
- Insurance vs cash job not clarified upfront
- ETA updates not sent during multi-job queues
- Impound and release questions mixed with roadside rescue
- Accident scene jobs need police case note missing
Automation on Vermoss Flow
Urgent flow asks location share prompt, vehicle make, and whether wheels roll. Insurance branch captures membership number field. Job alert to dispatch inbox with priority tag. Your team sends truck assigned and ETA templates on thread. Non-urgent impound release path routes to yard admin inbox separately.
- Location and vehicle type urgent intake
- Wheels roll yes or no branch for equipment match
- Insurance membership capture field
- Dispatch inbox alert with suburb priority tag
- ETA update templates sent by dispatch on thread
- Impound release separate menu to yard admin inbox
Roadside towing request flow
Breakdown on highway becomes dispatch job with location and vehicle on file.
- Driver texts broken down on N1 north after exit 20.
- Flow asks location pin, car model, and if wheels steer.
- Dispatch alerted in inbox with job summary.
- Team sends truck en route and ETA on thread.
- Completion template asks destination workshop preference.
How to tune it
Train dispatch to update ETA on thread whenever queue shifts.
Store insurance panel preference in customer details.
Route accident scene keyword to priority inbox.
Attach cash tariff PDF on non-insurance branch.
Note police case number field for accident tows.
Schedule follow-up template asking if vehicle reached workshop ok.
Results
Case study coming soon
Dispatch response time and customer ETA satisfaction from a towing company on Vermoss Flow. Coming soon.
Time and money saved
Estimate call centre minutes saved when location and vehicle intake self-serve.
Run this on your towing service WhatsApp
We help you import the flow, connect your number, and tune it for how you work.