Tyre Shop
How tyre shops should automate WhatsApp
Drivers message "how much for tyres?" without size, load rating, or whether they need alignment too. Fitment bays sit idle while staff chase specs by phone. Vermoss Flow reads tyre size from a photo prompt or manual entry, books fitment slots, and sends seasonal changeover reminders stored from last visit notes.
Tyre size and fitment captured before bay booking. Seasonal swap reminders bring customers back before first rain.
How this works at your scale
Solo or owner led
Single fitment centre. Size intake and slot booking between bay jobs.
Small team
Shop with front desk and fitters. Specs on thread before customer arrives.
Multi site or larger
Tyre chain with several branches. Collect-at-branch menu routes correctly.
Problems tyre shops face on WhatsApp
- Tyre size wrong because customer guessed from rim
- Run-flat and truck tyres need different bay time
- Quote given before alignment check discussed
- Walk-in queue spikes when appointments not used
- Seasonal swap campaigns not sent to last year customers
- Fleet account enquiries mixed with retail fitment
Automation on Vermoss Flow
Intake asks tyre size photo or manual size entry, vehicle model, and two or four tyre need. Fleet branch routes to accounts inbox. Fitment slot booked on bay calendar with duration by tyre type. Quote sent by your team on thread after size confirmed. Seasonal reminder scheduled from last swap date in customer details.
- Tyre size photo or manual entry capture
- Two vs four tyre and run-flat branch for bay duration
- Fitment slot booking on bay calendar
- Fleet account keyword to commercial inbox
- Quote confirm sent by team on thread
- Seasonal swap reminder from last visit date note
Tyre fitment booking flow
Customer sends sidewall photo and books bay slot with size on file.
- Customer texts price for two front tyres.
- Flow asks sidewall photo or size code.
- Vehicle model and run-flat question captured.
- Bay slot offered with estimated duration.
- Reminder morning of with drive-in gate instructions.
How to tune it
Block longer slots for truck and SUV fitments in calendar rules.
Store alignment last done date in customer details.
Attach brand tier menu PDF when customer asks options.
Route puncture emergency keyword to same-day inbox.
Note wheel lock key requirement on booking confirm.
Schedule tread check reminder at six months post fitment.
Results
Case study coming soon
Bay utilisation and quote accuracy from a tyre shop on Vermoss Flow. Coming soon.
Time and money saved
Estimate front desk calls avoided when size intake happens before arrival.
Run this on your tyre shop WhatsApp
We help you import the flow, connect your number, and tune it for how you work.